FAQ

Where are you located and do you have a store I can shop in?

Our offices are based in Unit 4B Corcanree Business Park, Dock Road, Limerick. However, unfortunately, we do not have a retail premises that is open to the public.

How can I contact you?

By email or phone at sales@ca.ie or +353 61 496685. While our website is available to you 24 hours a day, 7 days a week, our office operates Monday to Friday from 9:00am - 5:30pm.

Are all of your products genuine brands?

Definitely, 100%. We never sell anything other than genuine brand items on our website. All our stock is stored in a temperature-controlled environment prior to shipping and subject to regular quality control checks.

Do you provide samples?

We provide free samples when they are available, but we cannot guarantee that they will be included with all orders. Please sign up to our newsletter to be notified of special offers.

Are my details secure?

Yes! All of the information we ask for when you place your order is essential for us to process your order and to keep you up-to-date on the latest offers available from us. We use the latest encryption technology to ensure all your details are kept secure. We do not sell, or pass on any of your details to other parties.

How will I know when my order has been shipped?

After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number. Please add our e-mail sales@ca.ie to your address book, or ensure you have disabled any spam filters you may have so that our e-mails can be received. An e-mail will also be sent to you when your order has been shipped which will have the date and reference number for your package. Orders are shipped within one business day of having been placed.

Why should I create an account?

Register and create an account to enjoy the following personalised services: Quick access to order status, delivery tracking and order history • Add multiple addresses for easier checkout options • Save your profile for customised offers & services • Easy re-ordering of previous orders or products • Add ratings & reviews to products.

I'm an existing customer, do I need to register?

If you've shopped with us before, you already have an account but you need to activate it by registering your account and creating a password. This will give you access to new features such as managing order details, order tracking and creating product reviews.

How do I activate my account?

Visit the 'SIGN IN OR REGISTER' page, and fill out the form under the 'Create Your Account' section. Ensure all fields are filled out correctly and click the 'Create Account' button. A verification email will be sent to you with a verification link. Click this link to complete your account activation. Once this process is complete, you will be able to sign in with your email address and password to view your account.

Help! I forgot my password. What do I do?

To reset your password, click the 'Forgot your password?' link on the Sign In page. Follow the instructions to submit your email address. We will send an email to your registered email address to reset your password. Once submitted, you will be able to sign in again with your new password.

How long before my review is published?

Reviews are usually posted within 72 hours after being checked by our Reviews Approval Team.

Why was my review not published?

Your review was likely not published because it contained content that was not relevant to your experience of using the product. We will reject any reviews that contain the following: delivery times and shipping details, customer service issues, inappropriate language and promotions of other products and media not relevant to our website and its products.

How can I cancel or modify my order?

If you wish to cancel or make any changes to your order, please contact us as soon as possible and we will do our best to assist you. Please note that any requests to make changes after one hour of order submission may not be possible. If your order is placed after our opening hours, please call us first thing next business day.

How do I get a promotion code?

Subscribe to our emails and social media channels to unlock exclusive discounts and nab some fabulous free gifts.